Feb. 19, 2025
The Impact of Regulation on Customer Satisfaction: Evidence from the US Auto Insurance Industry
Join CIPR on February 19th at 12:00 CT for the next installment of our Journal Club webinar series. Each Journal Club features a guided discussion of one article from our Journal of Insurance Regulation. These sessions are interactive and attendees are encouraged to turn on their cameras, unmute, and engage in the conversation.
We will be discussing "" by David M. Pooser (East Carolina University) and Mark J. Browne (St. John's University). This paper examines how state regulatory characteristics (like fault system and rate setting), along with other demographic, socioeconomic, and experiential factors, impact consumers' satisfaction with their automobile insurance carriers.
Please review the article before the webinar and bring your questions and observations. A brief executive summary is provided at the beginning of the article for your convenience.
DRC credit is available for those who participate in the full duration of the session, including breakout groups.
About the 海角论坛
As part of our state-based system of insurance regulation in the United States, the 海角论坛 (海角论坛) provides expertise, data, and analysis for insurance commissioners to effectively regulate the industry and protect consumers. The U.S. standard-setting organization is governed by the chief insurance regulators from the 50 states, the District of Columbia and five U.S. territories. Through the 海角论坛, state insurance regulators establish standards and best practices, conduct peer reviews, and coordinate regulatory oversight. 海角论坛 staff supports these efforts and represents the collective views of state regulators domestically and internationally.